Website still showing suspended after unsuspension Print

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You may see websites under an account still showing suspended after the account is unsuspended.


This can be caused by the following.

Apache failing to gracefully restart during the unsuspension process.

The unsuspension process being interrupted.

Cached redirect or direct loading of the suspendedpage.cgi URL


1) Force suspend the account so that it can be unsuspended again.

/scripts/suspendacct $user --force

2) Unsuspend the account.

/scripts/unsuspendacct $user

3) Stop Apache

/scripts/restartsrv_apache --stop

4) Start Apache

/scripts/restartsrv_apache --start

5) Check the website's base URL using private browsing mode.

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